Multizone Limited Workforce Online Social Engagement mobile apps as a Service Terms of Use

The purpose of this document is to provide the terms of use of the Multizone Limited Services provided as software as a service as defined in our service descriptions.

Specifically these terms of use apply to the following services:

Multizone Limited Workforce Online Social Engagement mobile apps as a Service Terms of Use
CodeTypeService Name
bSaaS SaaS Workforce Online Social Engagement branded mobile app as a Service (bSaaS)
wSaaS SaaS Workforce Online Social Engagement workforce mobile app as a Service (wSaaS)
dSaaS SaaS Workforce Online Social Engagement mobile dashboard app as a Service (dSaaS)

Multizone Limited provides its smartphone applications software and services as software as a service subject to the terms and conditions set out below.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR APPLICATIONS.
By using our applications, you have agreed to these terms and conditions. If you do not agree to all of these terms and conditions, you may not use our applications. Multizone Limited may make changes and update these terms and conditions at any time. Please check the terms and conditions posted at www.multizone.co.uk periodically, because your continued use of the applications will mean you accept those changes and updates.

Use of content and copyright

Unless otherwise specifically stated, all material in our applications, including (but not limited to) design, text, pictures, graphics, and all software compilations and underlying source code are the copyright of Multizone Limited. ALL RIGHTS RESERVED. You may use the applications for the purposes for which they are designed and additionally print out or store screenshots of the applications for your own personal use or information or that of your firm or company. Any other use of material from our applications, including reproduction for purposes other than those stated above, publication, modification, sale, distribution, the creation of training materials, posting or transmission in any way without the express prior written consent of Multizone Limited is strictly prohibited.

Trademarks

Multizone, opencop and nuxnix and the Multizone, opencop and nuxnix and other applications symbols may be registered trademarks of Multizone Limited. All other trademarks, service marks and logos used are the trademarks, service marks or logos of their respective owners. Multizone Limited has made reasonable efforts to secure appropriate licenses and clearances for all third party intellectual property used in our applications. You may notify Multizone Limited of alleged intellectual property rights infringement by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Disclaimer

OUR APPLICATIONS ARE PROVIDED ON AN 'AS IS' BASIS. MULTIZONE LIMITED MAKES NO REPRESENTATION OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR APPLICATIONS OR THE INFORMATION, CONTENT, MATERIALS OR SERVICES AVAILABLE FROM THEM. YOU EXPRESSLY AGREE THAT YOUR USE OF OUR APPLICATIONS IS AT YOUR OWN RISK. MULTIZONE LIMITED MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS OR TIMELINESS OF THE CONTENT OF OUR APPLICATIONS. MULTIZONE LIMITED MAKES NO WARRANTY THAT THE USE OF OUR APPLICATIONS WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. IN NO EVENT SHALL MULTIZONE LIMITED BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM THE USE OR INABILITY TO USE OUR APPLICATIONS OR THEIR CONTENT) WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT MULTIZONE LIMITED IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Links to other websites

Our applications contain links to web sites of third parties. These links are provided solely for your convenience and not as an endorsement by Multizone Limited of the content on such third party websites. Multizone Limited is not responsible for the content of linked third party websites and does not make any representations regarding the content or accuracy of materials on such websites. If you decide to access third party websites through links in Multizone applications, you do so at your own risk. Your use of third party websites is subject to the terms and conditions of use for those websites.

Advertisements

Our applications may contain advertisements by third parties, and these advertisements may contain links to other websites. Unless otherwise specifically stated, Multizone Limited does not endorse any product or make any representation regarding the content or accuracy of any materials contained in, or linked to, any advertisement on this website.
Cookies
Our applications sometimes need to place small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

If you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings (please be aware that restricting cookies may impact on the functionality of our applications)

Indemnity

You agree to defend, indemnify and hold Multizone Limited, its officers, directors, employees, agents, licensors and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your use of the content of our applications in a manner that violates or is alleged to violate these terms and conditions.

Force Majeure

Multizone Limited will not be liable for any delay or failure in performance or interruption of the delivery of the contents of our applications resulting directly or indirectly from any cause or circumstance beyond its reasonable control, including but not limited to failure of equipment or communications lines, telephone or other interconnect problems, computer viruses, unauthorised access, theft, operator errors, severe weather, earthquakes or natural disasters, strikes or other labour problems, wars or governmental restrictions.

Severability and waiver

If any provision of these terms and conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these terms and conditions, which shall remain in full force and effect. No waiver of any of these terms and conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition.

Access outside England

Multizone Limited is based in England. Access to the content of our applications may not be legal by certain persons or in certain countries. If you access our applications from outside England, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. Recognising the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

Jurisdiction

These terms and conditions are governed by, and construed in accordance with, English law. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms and conditions or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts. If you have any questions or comments regarding these terms and conditions of use, please email This email address is being protected from spambots. You need JavaScript enabled to view it..

Multizone Limited Specialist Cloud Services (SCS) – Additional Terms of use

The purpose of this document is to provide additional terms of use of the Multizone Limited Services provided as professional services as defined in our service descriptions. Specifically these terms of use apply to the following services:

Additional Terms of use apply to Multizone Limited Specialist Cloud Services
CodeTypeService Name
rSCS SCS Workforce Online Social Engagement mobile app release delivery services (rSCS)
oSCS SCS Workforce Online Social Engagement mobile app onboarding services (oSCS)
cSCS SCS Workforce Online Social Engagement mobile app customisation services (cSCS)
dSCS SCS SCS Workforce Online Social Engagement mobile platform development services (dSCS)
wSCS SCS Workforce Online Social Engagement workshop services (wSCS)
mSCS SCS Workforce Online Social Engagement community management services (mSCS)
sSCS SCS Workforce Online Social Engagement on-site support services (sSCS) 

These services incorporate the conditions above for Multizone Limited SaaS services where appropriate and in addition the following terms:
Developer(s) or Consultant(s) at outset will be defined by Multizone as necessary to carry out the Services, and may change during the project.
Definition of a day – 8 working hours usually starting at 10:00
In Scope – Items in scope will be agreed in writing in advance of commencement of work. Out of Scope – Other potential services may be identified during the provision of the services and can be provided by Multizone at additional cost if required. A list of identified potential additional services will be provided in a report on the services provided.
Timetable – Multizone will commence work only once a signed purchase order is received.
Places of work – Work will be conducted at Multizone Limited offices, and on-site or in the field with or at other mutually convenient locations as required. It would be helpful to set up a routine fixed face-to-face or Internet based meeting schedule and organise the rest of Multizone’s activities from that starting point.
Other work – Multizone Limited is an independent company and is free to enter into other contracts for services for other parties before, after or concurrently with this project. Customer acknowledges and agrees that it does not have first call on the services of Multizone Limited and cannot require Multizone Limited to give Customer priority over another client. Travel and expenses – Multizone is based in Surrey. Travel is charged at cost plus 10% to cover administration and is usually undertaken using public transport via off peak or discounted advance fares. Multizone is pleased to undertake client activities world-wide, but ideally requires 30 days notice to manage our own schedules for international travel.
Way of working - Multizone Limited shall ensure that their Consultant shall: (a) reasonably devote such time, attention and abilities to the Client’s business as may be necessary for the proper provision of the Services;(b)Faithfully and diligently carry out all agreed Services for the Client; (c) provide the Services and take reasonable steps to comply with any timetable or other targets for progress or delivery or completion of the Services agreed in writing between the parties; (d) immediately on commencing work at the specified location, or an alternatively agreed location, become acquainted with the specific rules governing the activities and conduct of people authorised to enter such premises, especially with reference to security, safety and fire precautions. (e) supply all necessary software and equipment necessary to allow its consultant to perform the service described in Schedule 1 and warrants that it is technically capable of fulfilling its function and has current security and virus capabilities. The Services can be performed at an alternative location where Multizone Limited and the Client agree that this is appropriate. (f) be responsible for ensuring that any Consultants provided are and remain adequately qualified to perform the Services, and for all necessary costs of training; (g) use the Client’s hardware and software only as authorised, for the purpose of the Client’s business and for no other purpose; (h) observe the laws of the Country in which Multizone Limited and/or Consultant is based and/or is working; (i) The Client understands and accepts that Multizone Limited is entitled to seek, apply for, accept and fulfil contracts to supply goods and services to other parties, excluding the Client in this contract, during the currency of this agreement. (k) Multizone Limited being in business on its own account has its own business stationary and business cards and will if requested by the client supply a specimen for the client’s records. (l) Multizone Limited will maintain at its own cost appropriate independent office accommodation, mobile telephone, and email facilities. (m) The Supplier is free to enter into other contracts with other third parties at any time before, after or concurrently with the contract for services.
Indemnity & Insurance – (a) The Supplier shall indemnify the client in accordance with the limits detailed in clauses 1.2 (b) & (c) for any losses resulting from any legally valid claim related and confined to the torts of Professional Negligence, Public & Employers liability. (b) It is warranted by the Supplier that Professional Indemnity Insurance with a limit of indemnity of £500,000 in the aggregate is held. (c) It is warranted that Multizone Limited will hold for the duration of this agreement public liability insurance with a limit of indemnity of £2,000,000 and employer’s liability insurance up to a limit of £5,000,000.
The Client shall be under no liability whatever in respect of loss damage or injury or any consequential or indirect loss sustained by Multizone Limited or its servants or third parties by reason of any act or neglect of the Client, Multizone Limited or the Consultant. Multizone Limited shall be under no liability whatever in respect of loss damage or injury or any consequential or indirect loss sustained by the Client or its servants or third parties by reason of any act or neglect of the Client, Multizone Limited or the Consultant. Multizone Limited makes reasonable efforts to ensure the relevance and validity of its consultants work, however due to the ever changing nature of the industry and its best practice, specifically disclaims any warranty, expressed or implied, relating to the results and their analysis, perceived accuracy, completeness or quality, including any implied warranty of fitness for any particular purpose. All persons or entities relying on the results of any work do so at their own risk, and agree that Multizone Limited, its employees and its subcontractors shall have no liability whatsoever from any claim of loss or damage on account of any alleged error or defect in any working procedure or report.

More Information

Further information about our service is contained in our Service definition document, and in market specific data sheets on our website. At such time as a Contracting Body customer organisation in the public sector (customer) places an Order for these Services, the details of the Terms of Use described in this Schedule will be specified in the ensuing Call-Off Agreement.